Roche Homecare (Community)

Date of inspection: 8 August to 26 August 2025. Roche Homecare is a domiciliary care agency supporting people with personal care living in their own homes.This assessment was prompted due to the length of time since our last assessment. At the time of the inspection, 55 people were receiving support from the service.Recruitment processes were robust. Staff were knowledgeable and knew how to report any safeguarding concerns and incidents were investigated with actions taken to mitigate future risks. People were safely supported by staff with medicine administration. Risk assessments were in place to guide staff on how best to support people and their needs. The service supported people to access external health care professionals when required. People were supported to have maximum choice and control of their lives. The ethos at the service supported this. Care was person-centred and promoted people's dignity, privacy and human rights. There was a clear vision and culture focused on high-quality, person-centred care. Staff felt supported and valued, and there were effective systems in place for governance and continuous improvement.At the last assessment, the service was rated requires improvement overall, with requires improvement in the domains of safe and well-led. Effective, caring and responsive were rated good. At this assessment, the rating has improved to good, in all 5 domains and overall.