Lyles House

Lyles House is a residential care home, providing care and support to up to 20 people. At the time of our assessment visit, 16 people were living at the service, many of them living with dementia. The service was built across 2 floors, with shared bathrooms and communal facilities. This was the first assessment completed since a change in registered provider. We found many areas of risk and concern within standards of care provided. As a result, we served an urgent letter of intent after our first assessment visit completed on 23 January 2024, and returned to complete a second day on site on 30 January 2024 to determine if the provider had taken action in response to our concerns. We have identified breaches in relation to safe care and treatment including in relation to the management of people's medicines, protecting people from the risks of harm and abuse, having sufficient numbers of suitably trained and competent staff on shift and good governance and oversight of the service. Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.