Bestway Healthcare Services Limited

Date of Assessment: 19 February to 26 March 2025. The service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, they were supporting 1 person with personal care. People's current needs and risks were not always clearly assessed. Care plans did not always contain enough information to guide staff on how to support people safely. Risk assessments did not contain adequate guidance for staff on how to manage them. People’s capacity to consent to care and support had not been assessed in line with the Mental Capacity Act 2005 (MCA). The provider’s governance systems had not identified or addressed the areas of concern we found during this inspection. We were unable to give a rating for this assessment as there was insufficient evidence. We identified 3 breaches of legal regulation in relation to safe care and treatment, consent and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.