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Understanding CQC Ratings
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Ratings are awarded based on unannounced inspections across 5 key questions.
The care service is performing exceptionally well, exceeding standard regulatory expectations and delivering innovative, person-centered care.
The care service is meeting all statutory safety, clinical, and quality standards. People are safe, respected, and well looked after.
The service is not performing as well as expected in some domain areas. CQC has issued guidance and action plans for improvement.
Serious concerns have been identified. The care service is placed under CQC special measures and closely monitored until standards are met.