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Understanding CQC Ratings
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Ratings are awarded based on unannounced inspections across 5 key questions.
The care home is performing exceptionally well, exceeding standard regulatory expectations and delivering innovative, person-centered care.
The care home is meeting all statutory safety, clinical, and quality standards. Residents are safe, respected, and well looked after.
The home is not performing as well as expected in some domain areas. CQC has issued guidance and action plans for improvement.
Serious concerns have been identified. The care home is placed under CQC special measures and closely monitored until standards are met.